Frequently Asked Questions

Standard shipping takes 5-7 business days within the US. We're working on international shipping and will announce availability soon.

Complimentary shipping on all orders over $100. Standard shipping is $8 for orders under $100.

Yes. You'll receive a tracking number via email once your order ships.

International shipping is coming soon. Join the Maison Club to be the first to know when it launches.

Every Maison Soussou product is designed to be worn by anyone. Fragrance has no gender — only preference and personality.

We use the highest concentration of natural essences sourced ethically from global suppliers. Our formulations are developed in Grasse, France with master perfumers.

Absolutely — that's the intention. Start with Velvet Aura body mist as a base layer, then apply Signature EDP on pulse points. Light Noir Flamme at home and place Sillage in your entryway. Every product complements the others.

Yes. No Maison Soussou product is tested on animals at any stage of development.

We accept returns of unopened, unused products within 30 days of delivery. Due to the nature of fragrance, we cannot accept returns of opened products.

We're sorry about that. Contact us immediately with photos and your order number. We'll send a replacement at no cost.

Yes, unopened products can be exchanged within 30 days. Contact us to arrange the exchange.

Our VIP email list. Members get first access to new releases, exclusive offers, and the occasional thoughtful note about scent and living beautifully.

No. The Maison Club is complimentary.

Of course. Every email includes an unsubscribe link. No hard feelings.